Hello, I'm
Marium Ashraf
I work where service design, operations, and engineering overlap.
Hello, I'm
I work where service design, operations, and engineering overlap.
Overview
Service Design Intern @ Equinix
Journey maps · service blueprints · design ops · research synthesis
B.Eng. Computer Engineering
(Major in Software Engineering)
Toronto Metropolitan University · Apr 2027
Hi, I'm Marium 👋🏽. Software Engineering student at TMU and Service Design Intern at Equinix, working at the intersection of Systems Thinking, Operations, and Experience Design.
I'm most curious about how large-scale systems actually function behind the scenes: the workflows, handoffs, and operational decisions that shape everyday experiences. My technical background in backend systems, AI workflows, and operational tooling means I think in flows and dependencies, not just interfaces.
At Equinix I'm with the Experience Design team on Developer Experience and Global Operations. Long-term, I want roles at the intersection of Service Design, Design Ops, and Systems Strategy — where complex environments need structure, not just polish.
Outside work: books 📖, lifting 🏋🏻♀️, exploring Toronto 🇨🇦, and making everyday life feel a little more intentional ☀️
Credentials
Vector Institute
Fall 2025
9-week cohort at the Vector Institute on making organizations actually ready to build with AI. Covered the full pipeline: data governance, prep and visualization, feature engineering, ML evaluation, NLP and LLMs, MLOps, and production deployment on GCP.
Applied it at Lyrata — mapped data workflows, identified ownership gaps across teams, and built the case for where AI enablement would actually add value vs. where it'd just add noise. Less "how to train a model," more "is your org even ready for one."
Toronto Metropolitan University
Graduating April 2027
Software Design & Architecture; Requirements Analysis & Project Management; Database Systems; Operating Systems; Algorithms & Data Structures; Engineering Economics & Ethics; Communications in Engineering.
Roles
May 2026 – Present
June 2025 – April 2026
January 2026 – April 2026
Focus
Journey maps · service blueprints · workflow analysis · research synthesis · stakeholder facilitation · design ops · Figma · Lucid
Python · SQL · APIs · automation workflows · backend systems · AI tooling · structured data
Cross-functional alignment · executive communication · Agile · Jira · Azure DevOps
Builds
4 days of field shadowing at a Toronto urban farming startup → journey map, service blueprint, and bottleneck analysis across onboarding, operations, and data tracking. Core finding: 14 of 17 operational failures traced back to the same root cause. Built an AI-powered SOP knowledge base (RAG + vector search) as the direct fix — ~90% reduction in lookup time.
Field research · Service blueprinting · Journey mapping · Stakeholder synthesis · RAG · Python · Vector search
A full-stack AI wardrobe planner with a built-in "Should I buy this?" decision assistant — overlap analysis, price-per-wear scoring, review signal parsing. Built end-to-end because I had a real problem and wanted a real solution.
React · Vite · Tailwind · FastAPI · SQLite · Docker · CI/CD
Full observability stack for a FastAPI service — traces, metrics, and logs wired together with Grafana, Prometheus, Tempo, and Loki. Load-tested with Locust and k6. Built to be production-grade, not just a tutorial.
FastAPI · OpenTelemetry · Grafana · Docker Compose
Streamlit spend analytics pulling from Bluecoins data — budgets, category trends, income and balance charts. ETL pipeline from CSV to SQL to UI, containerized with Docker.
Streamlit · pandas · SQLAlchemy · Docker
Serverless retirement-planning chatbot on AWS — Lex for conversational UX, Lambda for secure calculations, risk-based portfolio recommendations.
AWS Lex · Lambda · Serverless
Get in Touch
Interested in Design Ops and Operations roles in Toronto or London with an engineering edge. Reach out for roles, collabs, or a coffee chat. Available full-time April 2027.
